At RequiemTrend we endeavor to sell a quality product that is made to order according each individual. By using our website and buying from our store you agree to the Terms and conditions listed below:
- All orders are non-refundable due to the one off nature of our product, unless in the unlikely event our product fails to live up to expected standards.
- General 'wear' of bag is not considered a fault. The bag should be treated as a luxury leather product, in that it should be kept dry and off dirty or wet surfaces and away from sharp objects that can scratch Aluminium.
- The bag due to being made of Aluminium may make a small amount of noise when tapped. This is not a fault but a feature of RequiemTrend bags.
- If you believe you have a faulty product please contact us via email in the contacts page. note if we do not reply to your query within 3 working days please use another method (ie. Phone, Facebook messenger or Instagram direct message). Please attach photos showing the fault so we can work out how to fix your product.
- In the event of a product failing we will offer an exchange or store credit.
- Please select your colour and weave style choices carefully as once we make a bag you will have to pay extra to have binding changed, unless otherwise agreed to.
- We work on a 3 day turn around, from receiving order confirmation to posting your finished product.
- We use Australia Post for transporting our goods and can not be held responsible for an error on their behalf. If there is an issue we shall try our best to fix the issue.